Delivery, returns & refunds

Everything here applies to orders placed on huduhealth.com. If anything is unclear, email info@huduhealth.com and we'll help.

Delivery

• Dispatch: orders are dispatched from the UK within 1–2 working days (Monday to Friday, excluding bank holidays).
• UK: 2–4 working days after dispatch, tracked.
• International (including the USA, Australia and South Africa): usually 7–14 working days after dispatch. Tracking is provided where available.
• Delivery costs are shown at checkout before you pay.
• You'll receive an order confirmation by email straight away, and a dispatch email once your order is on its way.

Import duties and taxes

Orders delivered outside the UK may be charged import duties or taxes by the destination country. These are set by local customs, are not included in our prices, and are payable by the recipient.

Lost or damaged parcels

If your order arrives damaged, or hasn't arrived within 10 working days of the expected delivery date, email us with your order number and, for damage, a photo. We'll send a replacement or give you a full refund.

Returns

If you change your mind, you can return an item within 30 days of delivery. This goes beyond your legal 14-day right to cancel, which is not affected.

• Items must be unused and in their original packaging.
• To start a return, email info@huduhealth.com with your order number. We'll reply with the return address.
• Return postage is paid by you, unless the item is faulty or we sent the wrong item. We recommend a tracked service.

Refunds

• Once we receive your return, we'll refund you within 14 days, to your original payment method.
• For returns within 14 days of delivery, we also refund the standard delivery charge you paid.
• We may reduce a refund if an item has been used or handled more than needed to inspect it.
• Import duties and taxes charged by your country's customs can't be refunded by us, but you may be able to reclaim them locally.
• Your bank may take 5–10 working days to show the refund.

Faulty items

If something is faulty, let us know. Within 30 days of delivery you're entitled to a full refund; after that, we'll repair or replace it, or refund you if that isn't possible. We cover return postage for faulty items. This doesn't affect your statutory rights.

Contact

Huduhealth Ltd · info@huduhealth.com
To become a stockist or affiliate: suppliers@huduhealth.com